Inktank’s Pre-Production Subscription is ideal for architects and administrators setting up a Ceph environment and needing support during the installation and configuration process. With support direct from Ceph engineers and developers, our Pre-Production Subscription ensures you can get timely access to the direct information you need to progress with your evaluation or roll-out of Ceph. Purchased as an annual subscription for each assigned contact at your organization, there is no limit on the number of support requests giving you peace of mind as you invest in using Ceph.
Inktank is the right partner to solve your current storage challenges as well as storage goals you may have in the future. Inktank has designed a comprehensive set of support services to maximize your operating efficiency over the long term. For those who require direct, phone and ticket support we have established a two tier support offering that scales with your business needs.
|Inktank Enterprise Silver||Inktank Enterprise Gold|
|Knowledge Base||Included||Included||Coverage||M-F 8am – 5pm||24/7|
|Response Severity One (Urgent)||4 Hours||
|Response Severity Two (High)||1 Business Day||4 Hours|
|Response Severity Three (Medium)||2 Business Days||1 Business Day|
|Response Severity Four (Low)||N/A||1 Business Day|
Technical Account Manager. If purchased, Inktank shall assign a Technical Account Manager to represent you within Inktank. The TAM will maintain regular contact with you and develop an understanding of your system requirements and applications.
Please note that our Silver production support subscription is not offered in Asia or EMEA.